Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support Center
  1. Support Center
  2. DocDigitizer PowerCapture Support

Support

Required fields are marked with an asterisk*

To better identify your account (or your customer account) please fill in the first 8 characters of the API Key. For security reasons please do not provide your full API Key.

Please fill in the document(s) ID(s) impacted by this issue, one per line.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"7a4523cba6ed2abb03fb6320f6f71ff06c4a4f8f_lout","branding":{"id":"3","key":"dps","name":"DocDigitizer PowerCapture Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#08090f","headerLinkHoverBGColor":"#08090f","headerBadgeColor":"#08090f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b34bbe93-369b-4a9d-86fe-1c4cbc1c8dbe/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDlmODUzZS04OGUxLTQzMjEtYjRlMC0xZmI3NjMxOWU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzNGJiZTkzLTM2OWItNGE5ZC04NmZlLTFjNGNiYzFjOGRiZSI6WyJyZWFkIl19LCJleHAiOjE3NzA2NzE1MjksIm5iZiI6MTc3MDY3MDkyOX0.2E84cGENikJOMzmj4ZgNbO9TA_9qQ7oGE0mc6c6bsug&client=3d9f853e-88e1-4321-b4e0-1fb76319e808&mode=fit","logoId":"b34bbe93-369b-4a9d-86fe-1c4cbc1c8dbe","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Suport","sharedPortalName":"Centro de Suporte","localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a60a68a1-9eab-4401-93aa-b9babfa89d05/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDlmODUzZS04OGUxLTQzMjEtYjRlMC0xZmI3NjMxOWU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2MGE2OGExLTllYWItNDQwMS05M2FhLWI5YmFiZmE4OWQwNSI6WyJyZWFkIl19LCJleHAiOjE3NzA2NzE1MjksIm5iZiI6MTc3MDY3MDkyOX0.62K-59aZLuREB55fkfG5m4Vc4yWUTASNK4SrncQ9Sw8&client=3d9f853e-88e1-4321-b4e0-1fb76319e808&height=300&mode=fit","bannerMediaApiFileId":"a60a68a1-9eab-4401-93aa-b9babfa89d05","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"dps","projectId":10503,"serviceDeskId":3,"name":"DocDigitizer PowerCapture Support","description":"<p>Welcome! You can raise a request for DocDigitizer PowerCapture Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"47","name":"Internal Support","descriptionHtml":"","callToAction":"Internal Support","introHtml":"","icon":11107,"iconUrl":"https://docdigitizer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11107","groups":[17],"key":""},{"id":"52","name":"Subscription Request","descriptionHtml":"","callToAction":"Subscription Request","introHtml":"<p>Create, Update or Remove Subscriptions</p>","icon":11179,"iconUrl":"https://docdigitizer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11179","groups":[17],"key":""},{"id":"53","name":"Subscription Request - For Training","descriptionHtml":"","callToAction":"Subscription Request - For Training","introHtml":"<p>Create or Update Training account subscription</p>","icon":11116,"iconUrl":"https://docdigitizer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11116","groups":[17],"key":""},{"id":"43","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"","icon":11100,"iconUrl":"https://docdigitizer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11100","groups":[16],"key":""},{"id":"48","name":"Subscription Request","descriptionHtml":"","callToAction":"Subscription Request","introHtml":"<p>Create, Update or Remove Subscriptions</p>","icon":11179,"iconUrl":"https://docdigitizer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11179","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"Support"},{"id":17,"name":"Internal Support"}],"orderMapping":{"17":[53,52,47],"16":[43]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af44ded1-f50b-39c1-8a9d-aad49a22ca14","appLinkName":"System Confluence","appLinkUrl":"https://docdigitizer.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"FAQ","spaceUrl":"https://docdigitizer.atlassian.net/wiki/spaces/FAQ","isServer":false},"labels":[],"projectKey":"DPS","serviceDeskId":3,"kbLinkDomainURLs":["https://docdigitizer.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDlmODUzZS04OGUxLTQzMjEtYjRlMC0xZmI3NjMxOWU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2NzIxMjksIm5iZiI6MTc3MDY3MDkyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.YjTN6I2GW3p8yiMwV5xaGeEpQdDWtdKRQJ77J0QIloA","targetCollection":"upload-project-10503","endpointUrl":"https://api.media.atlassian.com","clientId":"3d9f853e-88e1-4321-b4e0-1fb76319e808","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":43,"projectId":10503,"issueType":{"id":"10207","name":"Support"},"form":{"name":"Support","descriptionHtml":"","callToAction":"Support","intro":"","instructions":"","icon":11100,"iconUrl":"https://docdigitizer.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11100","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10949","fieldConfigId":"11253","label":"Issue Classification","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10568","label":"Data Extraction","selected":false,"children":[]},{"value":"10570","label":"Technical Support","selected":false,"children":[]},{"value":"10580","label":"Processing Time (SLA)","selected":false,"children":[]},{"value":"10566","label":"License Management","selected":false,"children":[]},{"value":"10569","label":"Billing Support","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10943","fieldConfigId":"11247","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":" ","presetValues":[],"defaultObjectAsJson":"\" \""},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10948","fieldConfigId":"11252","label":"Issue type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10564"],"values":[{"value":"10577","label":"Question or Doubt","selected":false,"children":[]},{"value":"10589","label":"Create or Change Authorizations","selected":false,"children":[]},{"value":"10562","label":"Error Report","selected":false,"children":[]},{"value":"10592","label":"Load Dataset","selected":false,"children":[]},{"value":"10591","label":"Create or Update Data Schema","selected":false,"children":[]},{"value":"10590","label":"Update License","selected":false,"children":[]},{"value":"10564","label":"Other Support","selected":false,"children":[]},{"value":"10563","label":"New Feature","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10944","fieldConfigId":"11248","label":"Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":"351 ","presetValues":[],"defaultObjectAsJson":"\"351 \""},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Emergency","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Normal","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10945","fieldConfigId":"11249","label":"Organization Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10951","fieldConfigId":"11256","label":"API KEY (only the first 8 characters)","description":"To better identify your account (or your customer account) please fill in the first 8 characters of the API Key. For security reasons please do not provide your full API Key.","descriptionHtml":"<p>To better identify your account (or your customer account) please fill in the first 8 characters of the API Key. For security reasons please do not provide your full API Key.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10946","fieldConfigId":"11250","label":"Organization Role","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10952","fieldConfigId":"11257","label":"Document(s) ID(s)","description":"Please fill in the document(s) ID(s) impacted by this issue, one per line.","descriptionHtml":"<p>Please fill in the document(s) ID(s) impacted by this issue, one per line.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/43","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/43","calendarParams":{"firstDay":0,"date":"2026-02-09T21:02:09+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"af44ded1-f50b-39c1-8a9d-aad49a22ca14","appLinkName":"System Confluence","appLinkUrl":"https://docdigitizer.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"FAQ","spaceUrl":"https://docdigitizer.atlassian.net/wiki/spaces/FAQ","isServer":false},"labels":[],"projectKey":"DPS","serviceDeskId":3,"kbLinkDomainURLs":["https://docdigitizer.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDlmODUzZS04OGUxLTQzMjEtYjRlMC0xZmI3NjMxOWU4MDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2NzIxMjksIm5iZiI6MTc3MDY3MDkyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.YjTN6I2GW3p8yiMwV5xaGeEpQdDWtdKRQJ77J0QIloA","targetCollection":"upload-project-10503","endpointUrl":"https://api.media.atlassian.com","clientId":"3d9f853e-88e1-4321-b4e0-1fb76319e808","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=docdigitizer","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7a4523cba6ed2abb03fb6320f6f71ff06c4a4f8f_lout","baseUrl":"https://docdigitizer.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://docdigitizer.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3d9f853e-88e1-4321-b4e0-1fb76319e808","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"713f8aebcbc8488a984a7ea68fc970d4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://docdigitizer.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}